terms and conditions

Please arrive at the time you are given. There is no need to be early and let the dog that I’m grooming see you, this can cause an accident. For the safety of the dog and myself please stay out of sight until I call you in. I have cameras so I am aware that you have arrived.

Please do not bring your dog or yourself in wet and muddy, I work alone, the next time your dog is back on the floor after I’ve scooped them up to put them in the bath, is when they are finished, you do not want them back on a muddy floor.

I will endeavour to groom your dog to your requirements, however if your dogs coat is excessively matted, the coat will be clipped short or shaved dependant on the severity. Your dogs health and comfort is my upmost priority. There will be an additional charge on top of your grooming price and photos will be taken. I will not cause your dog any distress for vanity.

Please be understanding that mats are painful to brush out. Washing a matted dog tightens the mats, drying a matted dog takes longer, shaving a matted dog blunts equipment. There will be a fee of £10 minimum to shave off or demat a dog, this is to cover sharpening of equipment. 

If you go over your recommended 6/8 week schedule there will be a restyle fee as a longer appointment will be required upon your next visit.

Please make sure your dog is fully vaccinated including Kennel cough, flea treatment and worming

You must inform me of any existing medical conditions and behavioural issues your dog may have.

If your pet appears unwell when you arrive you will not be accepted for grooming due to the risk to your pet and cross contamination to other pets.

If your dog has recently had surgery, you need the OK from your vet prior to any groom. NO dog will be groomed if they have stitches and must be fully healed.

I recommend that puppies wait at least 10 days after their second vaccination prior to their first groom. 

Bitches in season, whelp or nursing will not be accepted for a groom.

If your dog is found to have fleas I will charge a £20+ fee on top of your grooming fee, they will be flea shampooed, the following customers informed and the salon fumigated/disinfected. If it is severe they will be turned away and charged full grooming fee.

• I require 48hrs notice for appointment cancellations and amendments.
• Late cancellations will be charged at 50% of your predicted grooming fee prior to making another appointment.
• More than two cancellations or no shows will be required to make a 50% or full non refundable deposit to secure future appointments. Non payment will result in you being removed from my records and refused future appointments.
• NO SHOWS with no communications will require 100% payment prior to another booking.
• If arriving late for your appointment you may be required to reschedule and full payment will be required.
• Please arrive at your given time, not late or early. If arriving early please stay in your vehicle until your given time.
• Any pet not collected within 15mins of the agreed collection time will incur an additional fee of £15 for every 15 minutes as this will delay me starting my next client. 
• PLEASE try and keep to your schedule, rearranging appointments last minute will leave my day gappy, which is too late to fill.. If I fill your appointment with someone on the cancellation list you may forfeit future regular appointments.
• When someone rearranges I may message to ask you to come in earlier so the day runs smoothly
• Please keep your dog on a lead on the property and only bring the dog in that has an appointment. All other pets please leave in the car.

• Please make sure your pet has relieved itself prior to attending their appointment.
• Please clean up any mess they leave on my property and surrounding grounds.
• Please do not feed your pet within 30mins prior to their appointment.
• Your pet will have access to water in the salon but please make sure they are hydrated.
• Please do not bring your dog in with faeces stuck to their bottom, you may risk refusal at full price or a removal fee
• I have the right to refuse any customer without reason.
• I have the right to cancel a groom if I think it will affect the pets welfare or they or myself are at risk of injury.
• Whilst every care is taken of your pet in the salon, any pet left is at the owners risk.
• I will not accept any dog that is registered under the Dangerous Dog Act 1991. The Dangerous Dogs (Amendment) Act 1997 or any further amendments to this act.
• Any dogs that are aggressive may be muzzled, it is the owners responsibility to inform me if they do not wish for their dog to be muzzled for my safety, resulting in the groom not taking place and 100% charge will apply.
• Whilst I take every reasonable precaution to prevent it, I will not be responsible for any loss, injury, death or illness suffered whilst in my care, except to the extent that I am unable to limit or extend my liability.
• If you are dissatisfied with any aspect of your groom please notify me straight away or within 48hrs. Any alterations will be completed there and then or at a later date and possibly charged for.
• Please do not leave negative feedback without contacting me first as I take pride in my work and service and want you to feel the same.
• All dogs will be photographed and may be used on social media or other web and printed material.